Last Updated: April 2026
REIT Plumbing Pty Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and manage your personal information in accordance with the Australian Privacy Act 1988 (Cth).
1. Information We Collect
We collect personal information that is necessary to provide our plumbing services and respond to your enquiries. This includes:
- Contact Information: Name, email address, phone number, and physical service address.
- Enquiry Details: Information provided via our contact forms regarding your plumbing needs or emergency repairs.
- Technical Data: Your IP address, browser type, and how you interact with our website.
2. How We Collect Data
We collect information through the following methods:
- Directly from you: When you fill out a “Request a Quote” or “Contact” form on our website.
- Automated Technologies: As you navigate our site, we use cookies and similar technologies to collect data about your equipment and browsing patterns.
- Third-Party Providers: We receive data from analytics providers (such as Google) and social media platforms.
3. Use of Cookies and Third-Party Tools
Our website uses tracking tools to improve user experience and marketing:
- Google Services: We use Google Analytics to monitor website traffic and Google Ads (including Remarketing) to show relevant ads to users who have visited our site. These tools use cookies to track your activity. You can opt out via Google’s Ad Settings.
- Social Media: Our site integrates with Instagram and LinkedIn. These platforms may collect data (via pixels or cookies) to track the effectiveness of our social media campaigns and provide “Like” or “Share” functionality.
- Service Providers: We may use third-party tools for email management or SMS notifications to keep you updated on your service bookings.
4. Why We Collect This Information
We use your data to:
- Provide quotes and carry out plumbing and gas fitting services.
- Respond to emergency service requests promptly.
- Send service reminders or administrative information.
- Improve our website functionality and marketing performance.
- Comply with legal and regulatory obligations (including plumbing compliance reporting).
5. Data Management and Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or disclosure. Data collected via our website forms is stored securely and accessed only by authorized personnel (Jeremy and the REIT Plumbing team) to facilitate your service. We do not sell or rent your personal information to third parties.
6. Disclosure of Information
We may disclose your information to:
- Subcontractors or employees required to fulfill your service.
- Regulatory bodies (e.g., Fair Trading) when lodging compliance certificates.
- Professional advisers (accountants/legal) if necessary.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you.
- Request a correction to your data.
- Opt out of any marketing communications at any time.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
REIT Plumbing Pty Ltd
Email: Jeremy@reitplumbing.com.au
Phone: 0450 876 713
License Number: 459277C
